System Log

The System Log has been created for troubleshooting the system. If any user has seen an error message, it will be recorded here. All system tasks, such as database sweeps, are also recorded here. This log has been designed as a tool for IT and service personnel. It is recommended to periodically monitor this log to ensure that the system is not having any problems. If this practice is implemented, issues can be caught and fixed before they cause further damage.

The log contains the User Name of the person that was logged in when the associated task or error occurred. If a user has reported seeing a strange error, a search can be made for all the messages displayed to that user in order to identify the issue. Certain error messages can be missing from this field. This can be the result of a system crash or if there was an issue with system state. Each log entry also has a Date & Time associated with it. Any errors that occurred in the background or without the interaction of a user will be logged under the System user. The service tasks are also reported under the System user.

The system log is accessible by clicking Settings > Log > System Log.

If unexplained problems with the system are reported, this log should be consulted.