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Messaging

Like any other mail services, you can send and receive emails using this messaging feature. This messaging facility has all features like reply, reply all, forward, download, view, delete attachments, collapse, expand, in-box, drafts, sent items, failed outbox, deleted items, refresh mail, send, save, attach CCDA, discard, and a search field too.

Click the Messaging tool icon to open the Messaging facility. The Messaging screen appears as shown below.

  • Inbox: Displays the messages received from local users as wells as external sources who have direct addresses. Messages showing the referral requests (waiting to be converted to appointments) sent by Referring Physicians are also listed in the Inbox. At any point of time, the Inbox shows a balloon with the number of un read messages besides the Inbox folder. Direct messages through auto distribution are set to read status by default.

  • Drafts: The Drafts folder saves your messages. When you have composed a message and do not want to send it right away, you can move it to the Drafts folder. Note that you can only send one message at a time from the Drafts folder.

  • Sent Items: The Sent Items folder stores all the messages that have been already sent including the messages that are in queue before getting verified and sent. The time (in Secs) taken to refresh a Message Inbox screen to update any new messages received is by default set at 60 Seconds. This can be configured by using the Configuration entry "Direct Message Sync Interval in Seconds" in System Configuration settings.

  • Failed Outbox: If a message that that you have sent is not listed in the Sent Items folder, check for the message in the Failed Outbox folder. To re-send failed messages, select the required message or using the Ctrl key select multiple messages and click the Send option on the Messaging tool bar or right click and select the Send option. You cannot move messages from the Failed Outbox folder.

  • Deleted Items: This folder shows all the messages you have deleted. If you have deleted a message accidentally and want to move it from this folder, you can select the message in this folder, right-click on the message and select the Move to option to move it to the appropriate folder.

Creating a New Message​

  1. To create a new message, click the New Email icon on the messaging toolbar or press Ctrl + N. The New Message window appears.

    If it is a local message, by default the From field shows the current user name. If it is a Direct Message that you are sending, you can select the desired user from the drop down.

  2. In the Subject box, type the subject of the message.

  3. Enter the recipient's address or user name (in the case of a local message) in the To box. You can enter one valid direct address at a time in the To box. If you enter more than one, the system displays the message "Only one direct address allowed". The single maximum length allowed including the domain name for a direct address is 128 characters. You cannot enter a semicolon with a space or a set of users with more than 512 characters in the To field.

  4. Click Attach to add an attachment. You can also create a CCDA document for a patient on the fly by clicking the CCDA icon or button. This document gets attached to the message. Note: The "Convert CCDA to Appointment" icon will not be displayed if the 'Schedule Appointments' privilege is turned off for the user.

  5. Click Send to send the message.

  6. You can save the message as a Draft by clicking the Save icon. The message is stored in the Drafts folder. You can delete the message by clicking the Delete icon. You can edit a draft message by clicking on the Edit button.

Note:

  • You can draft a message without an address mentioned in the To field and even when you have not composed any message.
  • When you close a New Message window without sending the message, the message gets saved as a draft automatically.
  • When you try to save or send a failed or draft message that has already been saved or sent by a different user, a confirmation message "The message has already been sent by someone at sometime. Do you want to make current changes as a new message" displays. Clicking No closes the New message form. Clicking Yes, creates a new message and the message is saved or sent as per the user's choice.
  • When you try editing a failed or draft message that has already been updated by a different user, based on the latest status of the message, you can see the hint "The message has already been changed by someone at <time>. Do you want to make current changes as a new message?" when you click the Edit button. When you click Yes, the system saves or sends current message as a new message.

Deleting Messages​

You can delete a message by clicking on the Delete icon beside any message listed on the Inbox.

Alternatively, you can delete a message by right-clicking on the selected message and selecting the Delete option from the right-click menu.

You can select multiple messages and click on the Delete icon (or right-click and select the Delete option) on any one of the message.

The confirmation message "Do you wish to delete the selected messages?" is displayed. Clicking Yes would delete all the selected messages. Clicking No cancels the deletion.

For more information on Messaging, please refer to the online help topic, http://help.ramsoft.com/6.0/powerserverrispacs/index.htm?messaging.html